Pricing
Priced per record, fixed before anything moves
A Sample migration of your own records is free. After that, the price depends on how many records move and whether you run it yourself or have our team run it, and it is fixed before anything moves.
Your price
Work out your price in a minute.
Prices are one-time, per migration, in USD.
What’s included
Everything in the product.
- Every platform we list, in any direction
- A Sample migration of your own records, free
- Full run while your team keeps working
- Delta syncs at cut-over
- Rollback of any run, with a preview
- Reconciliation report on every migration
- Per-record change history
- Knowledge base migration
- Help from migration engineers by chat and email
What counts as a record
What we count, and what we don’t.
Only four things count as records: companies, contacts, tickets (or conversations) and knowledge base articles. Everything inside them, replies, notes, attachments and custom fields, comes along and is not counted, and neither are tags, agents, teams or knowledge base categories.
Run it yourself, or have our team run it
With our team, a named engineer runs the whole migration from audit to sign-off, with 24/7 support while it runs.
In the platform
What you see after each run.
A list of anything that didn’t move
After every run you see how many records the source had and how many arrived. If the new helpdesk can’t hold something, the report lists that record and says why.
Undo a run, after a preview
You can roll back one run or the whole migration. Before you confirm, you see what will be removed, with examples.
Full ticket threads, in order
Every reply and private note arrives in order, with its attachments on the message they belong to. The Full migration skips what the Sample already wrote, and a Delta run only moves what changed.
Every record either arrives, or shows up in the report with the reason.
Run a free SampleBigger or special jobs
More than 250,000 records, or a custom or in-house source: the migration team scopes it with you and sends a fixed quote after the call.
Questions
Questions about pricing.
What is free?
Connecting both helpdesks, the record count, the written field mapping and a Sample migration of your own records into the new helpdesk. You see the result where your team will work before you pay anything.
What counts as a record?
Only four things count as records: companies, contacts, tickets (or conversations) and knowledge base articles. Everything inside them, replies, notes, attachments and custom fields, comes along and is not counted, and neither are tags, agents, teams or knowledge base categories.
When do we pay, and can the price change?
A scan that only reads your old helpdesk counts the records in scope, and you get a fixed price before the full migration starts. A retry of failed records is never billed twice, and the price does not change once you accept it.
Is it cheaper to run it ourselves?
No. There is no separate rate when our team runs it. With our team: priced per record, like running it yourself, and it includes a named engineer from audit to sign-off, up to 5 full runs, 5 delta syncs and 5 rollbacks, custom clean-up rules and 24/7 support while the migration runs.
What if we have more than 250,000 records?
We schedule the migration in batches at the fastest pace both platforms allow, and send a fixed quote after a short call. The same applies to custom or in-house sources.
Do you work with partners and agencies?
Yes. Implementation partners and agencies get partner rates for referred or co-delivered migrations, and can start with a pilot on a real scenario.
See how a migration works, the reconciliation report or have our team run the whole migration for you, end to end. For how we handle your data, see the security pack.