Custom apps and integrations
Your helpdesk, connected and extended.
Custom apps inside the helpdesk, and integrations to the CRM, billing, issue tracker and phone system around it. Built by the engineers who run migrations, documented and owned by you.
What we build
Apps inside the helpdesk. Integrations around it.
Custom apps
Your own data and actions in the agent view, custom steps in the helpdesk’s automation, and customer-facing experiences the native features do not cover.
- Customer and order context beside the conversation
- Actions without leaving the ticket
- Custom workflow steps and validation
- Customer-facing forms, booking and CSAT
Integrations
The helpdesk is never the only system. We connect it to the tools that hold the rest of the customer record, and keep them in step.
- CRM contact and company sync, such as Salesforce or HubSpot
- Issue trackers such as Jira and Linear
- Databases and warehouses, such as PostgreSQL or MySQL
- Phone, chat and messaging tools
- Reports and alerts in Slack or email
Platforms
Built on each helpdesk’s own framework.
Intercom
Zendesk
Freshdesk
HubSpot
Salesforce
Gorgias
Zoho DeskIntegration routes
Four ways in. We start with the simplest.
Marketplace apps
When the vendor already maintains an app that covers the case, we install and configure it rather than rebuild it.
Make and Zapier
Multi-step automations built in your own account and documented, so changing a step is an edit, not a ticket.
Data connectors
Live lookups and actions in an external system from workflows and the inbox, over your API.
Custom builds
The REST API, webhooks and each helpdesk’s app framework, for logic the other routes cannot express: two-way sync, middleware, an app inside the inbox.
What we build
Apps and integrations we build.
Examples of the work we take on. Each one is scoped to your stack and your workflow.
Intercom Canvas Kit apps
Time logging in the Inbox
Log time without leaving the conversation.
Customer context from your systems
Show agents the data they usually go looking for.
Email checks in a workflow
Collect the email you actually need.
Custom CSAT
The satisfaction survey your customers actually see.
Integrations
Intercom + Salesforce
Intercom and Salesforce
Contacts and companies kept consistent between Intercom and Salesforce.
Intercom + Linear
Support and engineering in sync
Two-way comment sync between Intercom and your issue tracker.
Web forms + Make + Intercom + SMS
Forms to leads
Web form submissions routed through Make into Intercom leads and an outbound SMS.
Intercom + Zapier
Conversation reporting
Conversation data pulled through Zapier into the reports your team uses.
Intercom + Slack
Slack and Intercom
Intercom updates routed into the Slack channels your team uses.
How we build them
Built for the day it fails, not just the day it ships.
- Official apps and documented APIs, never scraping
- Credentials scoped to the minimum each app needs
- Retries and failure alerts, so silent breakage is not a surprise
- Documented, and yours at hand-over
Which helpdesks can you build for?
Intercom (Canvas Kit), Zendesk (Zendesk Apps Framework), Freshdesk (Freshworks Developer Kit), HubSpot Service Hub, Salesforce Service Cloud, Gorgias and Zoho Desk.
Can you connect our helpdesk to Salesforce, HubSpot or a database?
Yes. CRM contact and company sync between the helpdesk and Salesforce or HubSpot, and data connectors to a database such as PostgreSQL or MySQL, a data warehouse, or any other system with an API. We connect Zendesk, Intercom, Freshdesk and the other helpdesks above to whatever holds the rest of the customer record.
Do you build custom, or use an existing app?
An existing app first, if it genuinely covers the case. Then Make, Zapier or a data connector. We build custom when none of those can express your logic.
Who owns the code and the integration?
You do. It runs in your accounts on your credentials, and the repository and documentation are yours at hand-over. Maintenance is optional.
Can you build these alongside a migration?
Yes. Many teams need a connection to the CRM, billing or an issue tracker re-created in the new helpdesk. We can scope it with the migration.
Tell us what is not talking to what.
Describe the systems and the workflow between them. You will get an honest answer on whether it needs custom work at all.
- A written mapping document before anything moves
- A sample migration you review before the live run
- Delta sync at cut-over and rollback per run
- 24/7 premium support until you sign off