Helpdesk migration, answered.

A helpdesk migration moves your support data from one platform to another: companies, contacts, tickets or conversations with their replies, notes and attachments, tags and knowledge base articles, with the links between them kept. Configuration such as triggers, macros, SLAs and views is not data, so it is not part of the migration.

DataGrine migrates helpdesk data in any direction between platforms whose API exposes the data. Common routes include Intercom, Freshdesk, Zendesk, SolarWinds, Help Scout, Gorgias, and the supported products page lists every product we migrate.

Either. You can run it yourself on the DataGrine platform, which is built to be used by your own team, or have DataGrine’s migration team handle it end to end. Both come with 24/7 premium support from the DataGrine team.

Companies, contacts, tickets or conversations with every reply and internal note in order, their authors and attachments, custom fields, tags, assignees and knowledge base articles. Original timestamps are kept wherever the destination’s API accepts them.

You decide before anything moves. Every field and value is mapped in writing, and for each gap you choose the fallback: a custom field, a tag, a note or a deliberate drop. A record that travels with a fallback is flagged, never defaulted silently.

Yes. A sample of your own records goes into the destination first, so you can open them and check threading, attachments and the mapping. The full migration runs only after you sign off the sample.

No. The full run happens while your team keeps working in the old helpdesk, and a delta run at cut-over carries only what was created or changed since.

Mostly as long as the platforms’ API allowances take to move your volume: every helpdesk limits how fast its data can be read and written. Because the full run happens while your team keeps working, the cut-over itself is only the short delta run. Your dates come from your record counts.

By how many records move and whether you run it yourself or have the DataGrine team run it. You get a quote once the records in scope are counted, before anything moves.

Yes. Contacts and companies are matched on email or an external ID before anything is created, so a person who already exists in the destination is updated rather than duplicated. Ticket and conversation history from both sides lands on the one matched record.

Yes. Tickets or conversations, contacts, attachments and knowledge base articles are your data, and DataGrine can migrate them out to another platform with a sample run first and a reconciliation report. Configuration such as workflows, automations and SLAs is not data, so it stays behind and is rebuilt on wherever you move to.

Yes, in three ways: refer a migration to DataGrine, co-deliver it with DataGrine inside your project, or have DataGrine deliver it white-label under your name. The customer stays yours, and DataGrine does not pitch other services to the customers you bring.

Yes. Partners can start with a free pilot on a real scenario, a live opportunity or a sandbox, and get the same outputs a paid migration gets: a written mapping, a sample migration and a reconciliation report for the sample.

A DataGrine migration engineer, not a sales team. The first conversation is a 30-minute call.

DataGrine was founded in 2026 and is based in Chennai, India. Support is available 24/7.

No. DataGrine, a name inspired by the peregrine falcon, is a helpdesk migration company based in Chennai, India, at datagrine.com. DataGrip is a database IDE made by JetBrains. The two are unrelated.