Partner program
Your helpdesk projects. Our migration engineering.
For implementation partners, CX agencies and software vendors. Your team runs migrations self-serve on the DataGrine platform, or our migration experts run them for you, with 24/7 premium support either way.
Your team or ours
Run it self-serve on the platform, or hand it to our experts
Your brand
White-label: sold under your name, delivered by us or run in your own cloud
24/7 premium support
Migration experts behind every run, until sign-off
Why partners bring us in
Migration is the part of a helpdesk project you control least.
Configuration is your craft. Moving years of someone else’s history out of a platform you did not choose is a different job, and it is usually the one that moves the go-live date.
The source is never the one you planned for
Regional helpdesks, in-house tools, a shared Gmail inbox, three years of CSV exports. Your playbook covers the destination, not every source.
Custom fields and values do not line up
Dependent dropdowns, multiselects, statuses that mean different things. Someone has to decide each one in writing before data moves.
Volume and API limits set the timeline
Hundreds of thousands of tickets at a few hundred requests a minute. Without a plan, migration becomes the critical path to go-live.
The customer wants proof, not promises
A sample they can click through, a delta at cut-over and a report that the counts match. That is engineering work, not configuration.
Four ways to work together
Pick the model per project. The platform and the checks are the same.
Your team runs it
Your consultants run migrations on the DataGrine platform with their own login: mapping, sample run, full run, delta and rollback, with our experts on call 24/7.
You deliver. We support every run.
Pass us the migration
You introduce the customer. We scope from a read-only scan, quote, deliver and keep you copied on every milestone.
Customer contracts with DataGrine for the migration only.
We run the migration workstream
We work inside your project plan, your status calls and your go-live date. Your team configures the destination; we land the history into it.
You lead the project. We report to your project lead.
Sold under your name
You sell the migration as your own at partner pricing, with your name on every deliverable. Our team delivers it, or your team runs the engine in your own cloud.
Customer contracts with you. Two ways to deliver, below.
White-label, two ways to deliver
Your brand on the migration. You choose who runs it.
Our team delivers it
Our migration engineers work as part of your team, with your templates on the mapping, sample sign-off and reconciliation report.
Your team runs it in your cloud
The DataGrine engine deployed in your own cloud account with your name on the console, so customer data and credentials stay in your environment.
How a partner migration runs
Five steps, and you see each output first.
- 1You share the scenarioSource, destination, rough volume and go-live date, plus read-only access to the source.
- 2We scan and mapA read-only audit, a written mapping document and a fixed quote, sent to you first.
- 3Sample, signed offA sample of real records lands in the destination for you and your customer to check.
- 4Full run, then deltaThe bulk move while the customer keeps working, then a delta sync on go-live day.
- 5Reconcile and hand backAn itemised reconciliation report, access revoked and migration data purged on schedule.
Every partner gets
- Self-serve platform access for your team, or a named migration engineer
- 24/7 premium support on every migration
- Written mapping document before anything moves
- A sample run your customer signs off
- Delta sync on your go-live day
- Rollback per run, fixes and re-runs until sign-off
- Itemised reconciliation report for you and your customer
- Partner pricing, so you can resell with your own margin
- Written answers to your customer’s security questionnaire
- Your NDA and subcontracting terms, signed before access
For software vendors
Take migration off your prospects’ objection list.
When a prospect says they cannot leave years of history behind, send them to us. They get a read-only scan, a written plan and a fixed quote, and land on your platform with their data reconciled. Your sales team gets status updates until the customer is live.
A plan before the contract
Prospects see what moves and what it costs before they sign with you.
Any source
27 supported products, and anything else with an API or an export.
A clean handoff
Your onboarding team inherits a reconciled account, not a cleanup project.
Free capability pilot
Test us on a real scenario, at no cost.
Your solution team picks the scenario: a live opportunity or a sandbox. Within five business days of access, we deliver the same outputs a paid project gets, so you can judge the work rather than the pitch.
- An audit and a written mapping document
- A sample migration your team checks in the destination
- A reconciliation report for the sample
- A walkthrough with your team, and a fixed quote if it is a live deal
Partner questions
Do you compete with us for implementation work?
No. We are migration specialists. For customers you bring us, we do the migration and nothing else, and we do not contact them outside the project without you.
Can our own team run the migrations?
Yes. The DataGrine platform is designed to be self-served: your consultants connect both helpdesks, map, run a sample, then the full move and delta, with rollback per run. Our migration experts are on call 24/7 if anything needs a hand.
Who does the customer contract with?
Your choice. With a referral the customer contracts with us for the migration. With co-delivery or white-label, you hold the contract and we work as your subcontractor under your terms.
Which platforms can you migrate between?
Zendesk, Freshdesk, Intercom, Salesforce Service Cloud, HubSpot, Help Scout, Front, Gorgias, Zoho Desk, Freshchat and more: the supported products page lists 27, including Gmail and Outlook mailboxes, voice tools and CSV, JSON or XML exports. Anything else with an API or an export can be moved too.
Is there a minimum volume or a fee to join?
No fee and no minimum. Most partners start with one project, or with the free pilot on a real scenario.
How is a migration priced for partners?
Each project gets a fixed quote after a read-only scan of the source, based on record counts and any custom transformation. Partners get a partner rate on top of that. We share the rate card on a call rather than publishing it.
How do you handle our customer’s data?
The source is only read, never written to. API credentials are encrypted at rest, staff access is time-boxed per migration, attachments stream from source to destination, and migration data is purged on a set schedule. A data processing agreement is available, and the security page has the details.
Become a partner
Tell us what you implement.
An engineer and our partnerships lead reply within one business day.