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Helpdesk migration experts

Helpdesk migration, made seamless.

Move tickets, conversations, contacts and help centre content between any two support platforms. Run it yourself on our platform, or let our migration experts handle it end to end.

Get a migration planStart self-serve
  • Sample run before the full move
  • No downtime for your team
  • 24/7 premium support
Helpdesk migrationIllustrative
From
To
  1. ✓Map
  2. ✓Sample
  3. ✓Migrate
Migrated and reconciledNow in Freshdesk
  • Tickets and threads
  • Contacts and companies
  • Attachments
  • Help centre

Click a logo to choose your own route. Any platform to any platform.

Plan a respond.io to Freshdesk move →All supported products →

We migrate tickets, conversations, contacts, attachments and help centre content between any two helpdesks: fields mapped first, a sample signed off, then the full move, reconciled.

Migrate between 27 supported products and more

ZendeskIntercomFreshdeskHelp ScoutGorgiasZoho DeskPylonKustomerGladlyKayakoFreshchatLiveChatrespond.ioDriftFrontGmail / Google WorkspaceOutlook / Microsoft 365 shared mailboxSalesforce Service CloudHubSpot Service HubFreshserviceSolarWinds Service DeskJira Service ManagementServiceNowFreshcallerAircallTalkdeskData Files

Two ways to migrate

Self-serve or fully managed. Expert support either way.

Self-serve

Run it with your own team.

The DataGrine platform is built to be run by your team: connect both helpdesks, map fields and values, check a sample, then run the full move and the delta yourself.

  • Field and value mapping
  • Sample run before the full move
  • Delta sync and rollback per run
  • Every record’s history on file
Start self-serve
Fully managed

Let our migration experts run it.

A named migration engineer plans, runs and reconciles the whole move with you, on your timeline, and hands you a signed-off result.

  • Written mapping you approve
  • Sample signed off before the full run
  • Cut-over planned around your go-live
  • Itemised reconciliation report
Get a migration plan

24/7 premium support on every migration, until you sign off.

Book a discovery call

Thirty minutes with the engineer who would do the work.

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DataGrine platform: field mapping between a source and a destination helpdesk

How it works

Five steps. Nothing moves until you approve it.

  1. 01

    Connect and map

    Read-only access to your old helpdesk. Every field and value mapped before anything moves.

  2. 02

    Sample run

    A sample of your own records lands in the new helpdesk for you to check and sign off.

  3. 03

    Full migration

    The full move at the fastest pace both platforms allow, while your team keeps working.

  4. 04

    Delta at cut-over

    Anything created or changed since the full run, moved on go-live day.

  5. 05

    Reconcile

    Counts checked object by object against the source, and every run can be rolled back.

Migration scenarios

Large, messy, mission-critical. Planned for.

More in Resources →

  • Full history

    Every thread, in order

    Tickets land with every reply in sequence and attachments alongside. You sign off a sample first, and a delta sync picks up what changed on go-live day.

    • Tickets and full threads
    • Contacts and companies
    • Attachments

  • Very large accounts

    Planned around API limits

    Large accounts move in planned, checkpointed batches that stay inside both platforms’ API limits, so the timeline is known before the run starts.

    • Tickets and replies
    • Contacts
    • Batched delivery

  • Fields that do not line up

    Decided in writing first

    Custom fields, dropdown values and statuses are mapped value by value in a document you approve, and counts are reconciled object by object after the run.

    • Custom fields
    • Value mapping
    • Reconciliation report

For implementation partners and software vendors

Add migration to your offer, without building a migration team.

Refer a migration, bring us in as your migration workstream, or deliver it under your own brand. Your team can also run it self-serve on our platform. The customer stays yours.

See the partner programWhite-label

Security

Your data, handled with care.

  • Read-only access to your old helpdesk
  • Credentials encrypted at rest
  • Attachments streamed, never stored
  • Data purged after the migration
  • DPA available on request
How we protect your data →

Questions

Can we run the migration ourselves?

Yes. The DataGrine platform is designed to be run by your own team, or our migration team can handle it end to end. Either way you get 24/7 premium support until the migration is signed off.

Which products can you migrate between?

Zendesk, Freshdesk, Intercom, Salesforce Service Cloud, HubSpot, Help Scout, Front, Gorgias, Zoho Desk, Freshchat and more, plus Gmail and Outlook mailboxes and CSV, Excel, JSON or XML exports. If a tool has an API or an export, we can move it.

Does our team have to stop working during the move?

No. We only read from your old helpdesk, so your team keeps working during the full run. A delta sync on go-live day moves anything created or changed since.

Do you work with implementation partners?

Yes. Partners refer migrations to us, bring us in as the migration workstream, or have us deliver under their own brand. The customer stays theirs.

Where are you moving from?

Tell us the two products and roughly how much history. A migration expert replies within one business day.

Get a migration plan

Book a discovery call

Thirty minutes with the engineer who would do the work.

Calendar not loading? Open it in a new tab.