Zendesk to Intercom migration

Configuration such as automations, macros and views is not data, so it is set up again in Intercom. Anything with no equivalent in Intercom is listed in the written mapping, and you choose what happens to it before anything moves.

Yes. Run it self-serve on the DataGrine platform, or let our migration team handle it end to end. Either way you get 24/7 premium support until the migration is signed off.

No. We only read from Zendesk, so your team keeps working during the full run, and a delta sync at cut-over moves anything created or changed since.

Yes. Intercom's built-in Zendesk importer (Settings > Data > Imports & exports) is for fewer than 150,000 tickets and brings users, organizations, tickets with comments and notes, attachments and inline images (up to 10 of each per ticket), custom field data and assignment; it does not bring tags, side conversations or call recordings, imports everything in one go with no later sync, and needs teams, teammates and ticket types to exist first. Public Guide articles have a separate Zendesk article import. A migration adds a written mapping, a sample run on your own data, a delta sync at cut-over and rollback.

Zendesk Support API: 200 requests a minute on Team, 400 on Professional, 700 on Enterprise and 2,500 on Enterprise Plus or with the High Volume add-on; incremental export endpoints are limited to 10 requests a minute (30 with High Volume). Runs are paced to stay inside that limit, which is why large accounts move in a full run first and a delta at cut-over.

Private comments must be written as Intercom notes, never replies, and this needs checking on a sample before the full run. Multiselect and lookup fields have no direct Intercom type and must be flattened to text, which changes how they can be reported on. Teammates, teams and ticket types must exist in Intercom before any history moves, and leavers need a fallback owner.

It depends on how many records move and whether you run the migration yourself or have the DataGrine team run it. You get a quote once the records in scope are counted, before anything moves.