Compare
When to use Intercom’s Zendesk importer, and when to use DataGrine
Intercom’s importer is free and works well for a small, simple move. Using Intercom’s own help articles, this page shows where it stops and what to use instead.
The importer is enough when
- You have fewer than 150,000 Zendesk tickets.
- You want everything in one go and don’t need tags.
- You can freeze Zendesk while it runs, because there is no later sync.
Use DataGrine when
- You want to check a Sample migration in your workspace first.
- You need tags, a subset, or a delta at cut-over.
- You want a Reconciliation report on every run that lists what didn’t arrive, and the option to undo.
- You are moving from Freshdesk, which the importer does not cover.
Side by side
What each one moves, and what it leaves out.
Price
- Intercom’s importer
- Included with Intercom source
- DataGrine
- Free Sample, then priced per record, fixed before anything moves
How many tickets
- Intercom’s importer
- For fewer than 150,000 tickets source
- DataGrine
- Any volume; very large accounts move in scheduled batches
Moving only part of the data
- Intercom’s importer
- Imports everything in one go source
- DataGrine
- Filter by date, status and tag, and start with a Sample migration
Tags and side conversations
- Intercom’s importer
- Not imported source
- DataGrine
- Tags come across
Changes made after the import
- Intercom’s importer
- No later sync source
- DataGrine
- A delta run at cut-over brings them across, and it is included
Undo
- Intercom’s importer
- Not described source
- DataGrine
- Roll back one run or the whole migration, and see what will be removed first
Knowledge base
- Intercom’s importer
- Separate import for public Guide articles source
- DataGrine
- Moves in the same migration
Freshdesk as a source
- Intercom’s importer
- Zendesk only source
- DataGrine
- Yes. Freshdesk to Intercom works like every other route we list
| Intercom’s importer | DataGrine | |
|---|---|---|
| Price | Included with Intercom source | Free Sample, then priced per record, fixed before anything moves |
| How many tickets | For fewer than 150,000 tickets source | Any volume; very large accounts move in scheduled batches |
| Moving only part of the data | Imports everything in one go source | Filter by date, status and tag, and start with a Sample migration |
| Tags and side conversations | Not imported source | Tags come across |
| Changes made after the import | No later sync source | A delta run at cut-over brings them across, and it is included |
| Undo | Not described source | Roll back one run or the whole migration, and see what will be removed first |
| Knowledge base | Separate import for public Guide articles source | Moves in the same migration |
| Freshdesk as a source | Zendesk only source | Yes. Freshdesk to Intercom works like every other route we list |
Competitor answers come from each vendor’s public pages, checked 2026-10-25. Ask both vendors to show you.
See also DataGrine vs Help Desk Migration and the security pack.
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