Security
Your data, protected at every step.
A migration touches your most sensitive support history. The platform is built to read only what it needs, keep it only as long as it needs it, and leave a record of everything it did.
Read-only on your old helpdesk
We only read from the source platform. Nothing is ever written back to it.
Encrypted credentials
API keys are encrypted at rest with a key per organisation, and blanked the moment you disconnect.
Official APIs only
Each platform’s own API, with the access you grant. No screen scraping, no database access.
Attachments streamed, not stored
Files pass from source to destination in memory and are never written to disk.
No AI processing of your data
Nothing you migrate is sent to an AI provider or used to train a model.
Every write recorded
A ledger of every change to your destination, so any run can be rolled back cleanly.
No standing staff access
Our team sees a migration only when you grant time-boxed access, and every use is logged.
Purged automatically
Migration data is archived 7 days after the full run and purged 30 days later. Delete it sooner any time.
Encrypted in transit
TLS everywhere, between your browser, the platform and both helpdesks, with HSTS.
For your security review
Questionnaire? Send it over.
We answer every question in writing, sign your NDA, and share our data processing agreement and privacy policy. Found a vulnerability? Email support@datagrine.com; we acknowledge within 2 business days.