Freshdesk migration
Migrate to Freshdesk, or away from it.
We move full ticket threads, custom fields and solution articles into Freshdesk from Zendesk, Intercom, Help Scout, Gorgias and more, or out of Freshdesk to another helpdesk.
Migration routes
Moving to or from Freshdesk.
Every supported product · Checklist for comparing migration vendors · DataGrine vs Help Desk Migration · Pricing
Why teams move
Why teams move to Freshdesk, and why some leave.
Gorgias to Freshdesk
Brands move support to Freshdesk when they grow past one storefront and need SLAs and reporting across brands.
Intercom to Freshdesk
Teams usually move to cut costs, or because IT is putting everyone on Freshworks products.
Freshdesk to Freshdesk
Teams merge two Freshdesk accounts after an acquisition or a reorganisation, or move to a new Freshdesk account, and need the full ticket history and knowledge base in the account that stays.
Zendesk to Freshdesk
Teams consolidate from Zendesk onto Freshdesk to bring support onto the wider Freshworks stack, usually at a renewal.
Help Scout to Freshdesk
Growing teams moving from Help Scout often standardise on Freshdesk for ticketing, SLAs and reporting.
Freshdesk to Intercom
Teams moving from Freshdesk often want more flexible routing and workflows, and AI support.
What you get
What your team has after the move.
Full ticket history
Your agents open an old ticket and see every reply in order, with internal notes still private.
Reports still work
Your custom fields come across, so reports built on them keep working from day one.
Help centre ready at the switch
Your knowledge base articles are already in the new helpdesk on the day you switch.
No pause for your team
Agents keep working in the old helpdesk until the switch, and tickets from the last hour come across too.
An undo button
If something looks wrong, you can undo a run. You see exactly what will be removed before you confirm.
A clear answer before go-live
Before you tell anyone it’s done, you know what moved and what didn’t, record by record.
A report you can forward
The reconciliation report accounts for every record in scope. Export it to Excel and send it to your manager or your client.
Screens from the app
What you see after every run.
A list of anything that didn’t move
After every run you see how many records the source had and how many arrived. If the new helpdesk can’t hold something, the report lists that record and says why.
Undo a run, after a preview
You can roll back one run or the whole migration. Before you confirm, you see what will be removed, with examples.
Full ticket threads, in order
Every reply and private note arrives in order, with its attachments on the message they belong to. The Full migration skips what the Sample already wrote, and a Delta run only moves what changed.
Every record either arrives, or shows up in the report with the reason.
Run a free SampleQuestions
Questions about moving to or from Freshdesk.
What does a Freshdesk migration cost?
A Sample migration of your own records is free. After that, the price depends on how many records move and whether you run it yourself or have our team run it, and it is fixed before anything moves. Only four things count as records: companies, contacts, tickets (or conversations) and knowledge base articles. Everything inside them, replies, notes, attachments and custom fields, comes along and is not counted, and neither are tags, agents, teams or knowledge base categories. Enter your email on the pricing page to work out your price in a minute.
Is the Sample migration a demo?
No. It moves 20, 100, 500 or 1,000 of your own tickets (100 by default), with the contacts and companies they use, into your live workspace on the new helpdesk. You can keep them or roll them back.
Can we undo it?
Yes. You can roll back one run or the whole migration. Before you confirm, you see a preview of what will be removed.
Run it on the platform
Pick your two helpdesks and run a free Sample of 20 to 1,000 of your own tickets first. When you are happy with it, run the Full migration, then Delta runs at cut-over for anything that changed.
Our team runs it end to end
Our team plans the mapping, runs the whole migration and checks the results with you.